Shipping & Returns

Shipping

We ship to the United Kingdom, the European Union, the United States, Australia, and the Middle East, with more regions added regularly. Standard delivery takes 3–7 business days depending on your region. Orders over €250 ship complimentary.

Return policy

We operate a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

How to make a return

To start a return, contact us at linenandlight.fr@gmail.com or via our Contact page, including your order number. Items sent back without first requesting a return will not be accepted.

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Returns will need to be sent to the following address: 35 rue Marcelin Viguié, 82800 Nègrepelisse, France.

Damages and issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, such as custom or made-to-order pieces and personal care products. We also can't accept returns on sale items or gift cards. Please get in touch if you have questions about a specific item.

Exchanges

The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day European Union right of withdrawal

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging, along with the receipt or proof of purchase. To exercise this right, contact us at linenandlight.fr@gmail.com.

Refunds

We'll let you know once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you still haven't received your refund, please contact us at linenandlight.fr@gmail.com.