Privacy Policy

Linen & Light ("we", "us", "our") operates this website and the shopping experience it provides (the "Services"). This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have, when you visit the Services, make a purchase, or otherwise interact with us. This is a standalone platform that we own and operate directly — we are not hosted on or powered by Shopify, and no Shopify data-sharing terms apply to this site.

Personal information we collect

Depending on how you interact with us, we may collect:

• Contact information — name, email address, phone number, shipping and billing address.
• Account information — your email and password (stored securely, never in plain text), order history, and saved wishlist items.
• Transaction information — the products you view, add to your cart, purchase, or return, and your order history.
• Payment confirmation — we do not collect or store your card details ourselves. Payments are processed entirely by PayPal; we only receive a transaction reference (order/capture ID) confirming a payment succeeded.
• Your communications with us — messages you send via our Contact page, product reviews you submit, or newsletter sign-ups.
• Device and usage information — basic, first-party page-visit data (the page viewed, approximate timing) used only for our own internal analytics. We do not use third-party advertising trackers or sell this data.

How we use your information

• To process and fulfil your orders, manage your account, and provide customer support.
• To send you order confirmations, shipping updates, and — only if you've opted in — newsletter emails. You can unsubscribe from marketing emails at any time using the link in those emails.
• To detect and prevent fraud and keep our Services secure.
• To improve our site and product offering based on how it's used.
• To comply with legal obligations, such as tax and accounting record-keeping.

How we share your information

We do not sell your personal information. We share it only where necessary:

• PayPal — to process your payment. See PayPal's Privacy Statement.
• Our email delivery provider — to send transactional emails (order confirmations, password resets) and, if you've subscribed, newsletter emails.
• Our hosting provider — to store and run the site and database that power these Services.
• Legal authorities — if required by law, or to protect our rights, property, or safety, or that of our customers.

We do not share your information with advertising networks or data brokers, and we don't run cross-site ad-retargeting on this store.

Cookies and similar technologies

We use a small number of strictly necessary cookies and browser storage to make the site work:

• A session cookie to keep your shopping cart and sign-in state as you browse.
• Locally-stored preferences (e.g. light/dark mode, your selected display currency) that stay on your device.

We do not use third-party advertising or cross-site tracking cookies.

Children's data

Our Services are not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we'll delete it.

Data security and retention

We use industry-standard measures (encrypted connections, hashed passwords) to protect your information, but no method of transmission or storage is 100% secure. We retain your information for as long as needed to provide the Services, comply with our legal and tax obligations, resolve disputes, and enforce our agreements.

Your rights and choices

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of your personal information, and to object to certain uses of it. Because this store doesn't have an automated self-service privacy portal, please exercise these rights by contacting us directly using the details below — we'll respond within the timeframe required by applicable law and won't penalize you for asking.

International transfers

Your information may be stored and processed on servers located in a different country than where you live, including outside the European Economic Area or United Kingdom. Where required, we rely on legally recognized transfer mechanisms to protect your data.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices. We'll post the revised version here and update the "Last updated" date above.

Contact us

For questions about this Privacy Policy or to exercise your rights, contact us via our Contact page, by email at linenandlight.fr@gmail.com, or by post at 35 Rue Marcelin Viguié, 82800 Nègrepelisse, France.